The Customer Service Representative serves as the face of the company. In most cases, they are the primary company representative, who communicates with our clients. As a result, it is important for each representative to deliver a positive customer service experience. This is accomplished by listening to each customer in order to gain an understanding of their individualized needs and build and maintain relationships.

Job Responsibilities:

• Respond to incoming communications from internal and external customers and where necessary resolve and escalate issues as needed.

• Provide information and quote prices for all services.

• Communicate, and coordinate all and transportation arrangements, territory management and business trips.

• Improve the customer friendliness and ease of use of customer facing solutions.

• Handle additional administrative responsibilities, reports and/or projects that involve customer support at management discretion.

• Research customer claims ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically.

• Uses product knowledge to provide alternative solutions to customers’ issues

Benefits of Working With Be Brilliant:

• Opportunities to Travel

• Personal Growth and Development

• Cross-training in sales and consulting

• Opportunities for Advancement

• We only promote within our company

Qualification:

• Bachelor's Degree preferred but not required

• Customer service and in-person campaign experience preferred

• Ability to multi-task and prioritize

• Critical thinking and problem solving skills

• Proficient with Microsoft Office (Word and Excel)

• Superior interpersonal and written/oral communication skills

• Team player